FAQs

Q. When can I order for Diwali 2022?
A. Pre bookings are open for Diwali 2022.

Q. When do pre-orders ship?
A. All orders will start shipping from 10th October onwards on first come first serve basis. Request you to book your FaralBox earliest possible for guaranteed delivery before Diwali.

Q. Can I send Faral to my friends & family living in India?
A. Yes, if you are situated outside of India and want to send Diwali Faral to friends & family living in India, you can visit 'Send Faral to India' section on the home page and place the order for India delivery. Please note orders for India delivery need to be placed separately and cannot be clubbed with International delivery order.

Q. I am from India, but I see all prices in dollars? how do I order?
A. If you are situated in India and want to shop in INR, please visit www.faralbox.in

Q. Can I replace items or customize my FaralBox combos?
A. No, customisation or replacement is not allowed in FaralBox Combos. However you can add additional al-a-carte items to your order as per your wish.

Q. What if I order FaralBox Combo along with al-a-carte items, how will the parcel come to me?
A. If you order a FaralBox Combos along with few other al-a-carte items, the order will be shipped under a single tracking number but it will contain two boxes. FaralBox combo is shipped in one box & all al-a-carte items are shipped in a separate box.

Q. Can i place one single order for delivery in India & outside India?
A. No, you need to place two separate orders for delivery in India & abroad.

Q. What is the ingredients & shelf life of the products?
A. Please refer the product page for details about ingredients and shelf life.

Q. When does my order ship? (Not for Diwali 2022)
A. We usually ship all orders within 2-3 working days, in extreme cases it may take upto a week to ship your order. We always keep you updated via email.

Q. How much time it takes for delivery after my order is Shipped?
A. Deliveries to USA, UK, Canada, Europe & UAE may take upto 5-7 working days. However on an average it takes 3-4 working days.

Q. Who are your shipping partner?
A. We use reputed shipping companies like DHL Express,UPS, Delhivery, FedEx for all our deliveries.

Q. Where do you deliver?
A. We are currently delivering to USA, UK, Canada, Europe, UAE. We also deliver to rest of world, but shipping charges may differ.

Q. Are there any Shipping Charges?
A. The list price includes the product cost & shipping charges. For USA, UK, Europe, Canada & UAE, we offer FREE SHIPPING on order above USD 80. In case of a lower order amount an additional Shipping Charge of USD 19.99 is applicable. Shipping charges for Rest of World may differ.

Q. What about Import duties & taxes?
A. For orders going to USA, there are no Import duties or taxes as of now. However for other countries, import duties or taxes MAYBE levied and the receiver will be liable to pay the same to shipping service provider (DHL, UPS or Aramex) before delivery. Please note, import duty or tax is decided by the country’s customs departments and we do not have any control or say on the same. If the shipment is returned due to non-payment of customs fees, we will not be in a position to issue any refund.

Q. Do you share shipment tracking details.
A. Yes once your order is Shipped, you will receive tracking details on your registered email ID.

Q.Is there a way to order products not listed on website?
A. You can contact us on order@faralbox.com & share your requirement, we will try our best to fulfil it.

Q. Do you process bulk orders?
A. Yes, for any bulk orders, contact us on order@faralbox.com.

Q. What is FaralBox Partner Program?
A. FaralBox Partner Program is a unique business opportunity for people across the globe to get access to our vast catalogue & start their business of selling these delicious items in their network. We also support our partners in technical setup, marketing & pricing of the products.

Q. What if a product goes bad in shipping?
A. If the product goes bad due to delay in shipment (a rare possibility) we will refund you the respective amount of the product. However, if the shipment is on time and the product is spoiled, we will help you raise the matter to the manufacturer.

Q. What is the mode of refund?
A. The refund gets credited to your original payment method which you used while placing the order. It may take 7-10 days for the amount to reflect in your respective account.

We have tried to answer most of your queries in above FAQs, however if you have any more questions or concerns, feel free to email us on order@faralbox.com or Call/WhatsApp pn +91-9137291711